NAME

       rt-munge-attachments - Remove or replace strings in attachment records

SYNOPSIS

           rt-munge-attachments --search="user1@example.com" --replace="removed-user@example.com"

DESCRIPTION

       In RT, "attachments" contain all correspondence on tickets, not just file-based attachments. Although
       attachments are normally not modified by RT once created, this script provides a way to change or remove
       personalized data like email addresses that might be contained in the headers or bodies of RT attachment
       records. This allows admins to comply with GDPR regulations, but retain ticket histories with remaining
       non-personal information.

       A transaction is recorded when this script modifies content so there is a record that something was
       changed on the ticket. Details of the change are not recorded since the values would likely contain
       personal information which the script was run to remove.

       If modifying ticket history violates audit policies, admins should not use this script.

OPTIONS

       --search=SEARCH
           Provide  a  string  to search the header and content columns in the attachments table.  If a match is
           found the content will be removed unless a replacement is provided.

       --replace=REPLACEMENT
           Provide a string to replace the value matched by the search.

       --tickets=1,2,3
           Limit attachments to the specified tickets. Note that if tickets are  not  specified,  RT  will  pre-
           filter attachments by the search string use SQL, which might bypass attachments of which contents are
           encoded(like base64). Use this option to prevent the pre-filter behavior.

perl v5.40.1                                       2025-02-23                            rt-munge-attachments(8)